Common Questions
How do I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking link. You can also check the status of your order in your account dashboard.
What is your delivery time?
Standard delivery takes 3 to 5 business days. Delivery is available across South Africa, including all major metropolitan areas and rural locations.
Do you offer a return policy?
Yes, we offer a 30-day return window for all items in their original condition. Please ensure the product is unused and in its original packaging for a full refund.
How can I contact customer support?
You can reach us via email at info@primegoods.co.za or by phone at +27 60 144 4033. Our team is available Monday to Saturday from 08:00 to 18:00 SAST.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and Amex. We also offer secure payment options through our integrated checkout system.