These terms apply to purchases from PrimeGoods and use of our online store. Read them together with our Shipping, Returns, Payment and Privacy policies.
 

Products and Orders
 

Please check product descriptions, specifications, selected options and included items before ordering. Manufacturer names identify the products and do not imply that PrimeGoods manufactures them or is an authorised dealer.

You can review and correct your order before submitting it. An automated acknowledgement confirms receipt; order acceptance and payment status are communicated separately.
 

If an availability or pricing issue affects your order, we will explain the lawful options. We will not substitute products or increase an agreed price without your consent.
 

Prices and Payment
 

Prices are in South African rand. Applicable taxes, delivery and other mandatory charges are disclosed before payment.

Only payment methods offered at checkout or expressly agreed in writing are accepted. Where cleared payment is required, proof of payment alone does not confirm that funds have cleared.
 

Delivery
 

Standard delivery takes 3–5 business days in total, beginning on the first business day after cleared payment and order confirmation. This includes preparation, dispatch and transport.
 

Delivery business days are Monday–Friday, excluding South African public holidays. Any different product-specific timeframe must be disclosed before purchase.
 

Installation, assembly and specialist handling are included only when expressly agreed. Your statutory rights concerning delays or non-delivery remain unaffected.
 

Returns, Cancellations and Refunds
 

You may request a change-of-mind return within 30 calendar days after delivery, subject to our Returns, Refunds & Cancellations Policy.

Eligible refunds are issued within 7 calendar days after returned goods are received. Where no return is required, the period begins when cancellation or refund entitlement is confirmed. Inspection will not be used to delay this period.

Contact us promptly to cancel or amend an order. Dispatched orders may require a return. Any lawful custom-made product exclusions must be disclosed before purchase.
 

Faulty Goods and Consumer Rights
 

Our 30-day return offer does not limit statutory rights for defective, unsafe, incorrect or misdescribed goods.

Where the Consumer Protection Act applies, qualifying defective goods may be returned within six months after delivery, at the supplier’s risk and expense, for the remedy available under law. Additional manufacturer warranties supplement these rights.

Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.
 

Privacy and Website Content
 

Personal information is handled under our Privacy & Cookie Policy. Do not misuse the website or reproduce protected content without permission or another lawful basis.
 

Contact and Complaints

Email: info@catertech.co.za
Telephone: +27 60 144 4033
 

Contact us with your order reference and concern. You retain access to applicable consumer bodies, regulators and courts. South African law applies, subject to mandatory consumer protections.
 

The terms accepted when you order apply to that purchase; later changes do not retrospectively remove your rights.