At PrimeGoods, we are committed to providing a reliable shopping experience. Our returns and refund policy is designed to be transparent and customer-focused.

Delivery & Return Window: You have 30 calendar days from the date of delivery to initiate a return request. This period starts from the first business day after your order is confirmed and cleared for payment.

Refund Processing: Once we receive your returned items in their original, unused condition with all packaging and accessories, we will issue an eligible refund within 7 calendar days. If no return is required, we will process your refund within 7 days of the cancellation or refund entitlement being confirmed.

Change of Mind Conditions: We respect your right to change your mind. However, please note that statutory rights may extend beyond the 30-day window, depending on the specific circumstances of your purchase.

Exclusions: We reserve the right to refuse returns for items that are damaged, defective, or have been used. Additionally, we do not accept returns for items that have been customised or personalised for your specific needs.

Product Enquiries: For any specific product-related questions or to request a quotation, please contact our team at info@primegoods.co.za or call +27 60 144 4033.